Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It's time to develop your natural potential. We create [ Remarkable Realities ].

You can only unsubscribe from KALONMOVES in-app under your settings.

You can subscribe to KALONMOVES only via our website.

All user subscriptions allow access to the same content (except workouts/chat - just check THE APP to get further information) but you will only be able to manage your subscription inside of the app.

Subscribing via web:

To subscribe via web click here, select a Membership, enter your information and hit "purchase".

Follow the instructions to complete the purchase of your desired subscription package.

To use your subscription, just download KALONMOVES/Everfit on your device and select "login".

Use the email and password you registered with to continue and access the app.

Payments:

Payments on our website can be made by debit or credit card and are handled by Stripe.

Please note that paying in instalments is not an option. The full amount payable for the subscription package you select will be debited from your account as soon as you subscribe and will recharged every month/3 months or year (depending on your subscribe package),      unless you have previously cancelled your subscription.

Available Subscription Packages:

Basic Membership

20 EUR for 1 month

199 EUR for 12 months

Premium Membership

200 EUR for 1 month - (min. 3 months, followed by a 1 months cycle)

1990 EUR for 12 months

As our company is based in Switzerland, payments we accept are in EUR. The exchange rates offered by Stripe may different so users making international payments may not always pay the same amount in their local currency. Customers using Stripe may also be charged an international transaction fee by their card provider.

Not yet, but we're constantly working on it.

Yes, when you purchase a KALONMOVES subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.

You agree to your account being charged for renewal within a 24 hour period at the end of the current period and to this charge being the same as your initial fee unless you decide to switch to another subscription (e.g. switching from monthly to annual). It's only available for higher priced Memberships. In that case contact our support please.

You can manage subscriptions at any time, and turn off auto-renewal in your account settings after purchase if you choose.

The information above is available to you before purchase on:

• the terms and conditions you agree to when signing up with us,
• the payment screen you see on our website before you subscribe

Please note that once a subscription payment has been completed, refunds cannot be issued. More information about this can be found here.

If you purchased your subscription through the Apple App Store or the Google Play Store, you would need to update your payment method through your app provider.

For subscriptions made via our website, please submit a support ticket with our team for assistance.

As per our terms and conditions we do not offer refunds.

KALONMOVES App is a digital product and as soon as you subscribe you have access to all the content available on the app, so refunds cannot be issued unless under exceptional circumstances.

Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why this app is not suitable for you, we will not be able to refund you.

Terminating your subscription early does not give you the right to a refund of any unused portion of your subscription, even if you stop accessing the app before the date when your subscription was set to expire.

If you're no longer interested in using the app, we would recommend cancelling your subscription to avoid any further charges.

If it is not cancelled earlier on, a subscription will automatically renew within 24 hours before the end of the current subscription period. Your account will be charged for renewal within 24 hours before the end of the current subscription period.

If you subscribed via web:

Unfortunately, there is not currently a way for you to change your subscription type. Instead, you will have to unsubscribe from here, then subscribe again choosing a different package.

You can log into your account on a number of devices, however, you can cannot access your account on more than one simultaneously.

KALONMOVES is a cross-platform app, so if you switch devices (from iOS to Android or the opposite), you will still be able to access your account unless your subscription has expired.

Payments may fail for a number of reasons. Before/when purchasing, please always ensure:

You have a strong and steady internet connection.

There are sufficient funds in the account associated with the card you are using.

The billing information you are using (including your billing address) matches your card.

If your payment is still failing, we would recommend:

Contacting your financial provider to make sure (a) the account/card you are using supports international payments (our company is Switzerland-based) and (b) your transaction is not being denied by them for an unspecified reason.

Contacting any other financial institution associated with your payment attempts (PayPal, Apple, Google Play) to see if they are aware of any other issues causing your transaction to fail.

Alternatively, we would recommend trying a different payment method.

Log into your account

Go to settings

Enter your email address and then select "send".

Check your inbox to find the recovery email (allow a few minutes to receive the email and check your junk/spam folders if you cannot find it) and follow the instructions to reset your password.

The data associated with your KALONMOVES account (your profile details, progress you make, and set information you record) is saved on our server and would not be deleted under any circumstances.

However, if you initially subscribed with us via web, your subscription is linked to your account with Apple / Google. This means that you would be able to create multiple accounts on KALONMOVES and have no trouble accessing any of them , as long as your device is still connected to the web account used for your purchased.

If you cannot see your previous progress on the app, it is most likely that you are logged into a different account than before. It is important that every time you log back into the app you make sure to use the same email address to avoid this issue.

If you are not sure which email address you had used to create your main KALONMOVES account, please submit a support ticket so that our team can investigate the matter for you.

There are a few things you can try to resolve a technical issue (try relaunching the app after each one):

Check if there are new versions of KALONMOVES/ Everfit available on the Apple App / Google Play Store. If so, please install the most up-to-date version and relaunch the app.

Check if there are new OS updates available for your device. If so, install the most up-to-date version and try accessing KALONMOVES again.

Reboot or change your internet connection: Put your device on flight mode, wait a few seconds, then turn flight mode off again. You can also switch from wi-fi to data, data to wi-fi, or try to connect to a different wi-fi network.

Try rebooting your device: Power off your device. Wait 30 seconds after your device has completely powered off, and then turn it back on before you try accessing KALONMOVES again.

Uninstall and re-install KALONMOVES.

If you are still having trouble, please contact our support team to report a potential bug.

To report a potential bug, you will need to submit a support ticket with our team and:

Describe the issue you are experiencing - if you are seeing any error messages please include a copy of these in your message.

Confirm that you have already tried the troubleshooting steps we recommend.

Confirm (a) your device make and model, (b) the OS version currently installed on your device, and (c) the version of KALONMOVES you are currently using. To see which app version you are using, go to the main app screen and tap the gear icon on the top left.

Attach a screen recording of the issue taking place (for help with this please find more information here for Apple or here for Android).

Please note that if you contact our support team without doing the above, our agents will instruct you to follow the same instructions. To avoid any unnecessary delays, it is important that you read and follow the instructions above before reporting a potential bug. Please note that if you contact our support team without doing so, our agents will instruct you to follow the same instructions.

We have made KALONMOVES available in every country that Apple App Store and Google Play Store would allow us to.

Yes, KALONMOVES should not interrupt your music unless the app is playing a video with sound.

KALONMOVES is not yet compatible with Apple Watch.

This is a feature that our team is planning to develop going forward, however, at this time more information about its release is not available.

Currently you can find over 50 workouts on the app and we also working on new workouts as well.

You get access to a variety of workouts, which are sorted by categories like Beginner, Intermediate etc, or Build Muscle, Lose Fat etc

You get access to a variety of meal recipes, which you can use as an inspiration and involve into your daily routine.

Yes. We designed both Memberships to achieve your individual goals with workouts, recipe inspirations, knowledge guides and more.

I really depends on your location, but you can either choose a gym workout or a home workout.

In the Basic Membership you get access to a full range of different workouts, which you can switch anytime. With a Premium Membership your coach creates a personalized workout plan for a minimum of 3 months, to get the best results.

With a Premium Membership you get also access to chat with your coach and ask him everything.